Hostmonster customer service is superb - SSL certificates and Unique IP's

In my experience whenever I have needed and help or assistance from Host Monster they have been exceptionally helpful. The main help I need from Host Monster is either setting up SSL certificates or changing the domain name of accounts.

When you change the domain name of an account it needs to be reset. This has happened to me a few times because the person I have been doing it for gave me incorrect information. It is surprising how many time this has happened to me. Luckily Host Monster have always been able to quickly fix it up and they are very fast at setting up SSL certificates and unique IP's.

You need an SSL certificate to secure your site when passing information. Specifically in my case I need it for shopping carts. A unique IP is also required for Host Monster to set up you SSL certificate. I unique IP will give you your own address.

For example 192.16.0.1 , might be the IP address that many websites use on the server Host Monster have put you on. You need 192.168.0.123, because no one else has it. This enables you to have your SSL certificate set up and you are on your way to secure transactions.
The cost is very cheap and I haven't come across a cheaper set up on the web. Its about $2.50 per month for your unique IP and $50 for the certificate. That is a rough estimate and I don't really know because as far as the cost of getting a website delivered goes it is pretty cheap and a very minor cost.

I have tried to set up SSL certificates in the past myself and have found it can be difficult and messy. So I am glad Host Monster will do it for you without fuss.

I once bought an SSL certificate from Go Daddy and getting it installed on a web host was an absolute nightmare. It required an extra certificate to be installed and no-one really knew what the hell was going on. I tried several hosting companies and finally decided to let Host Monster do it in-house. To my surprise it was very quick and painless.

While I am on that subject the hosting company I was with at the time took days and days to answer the smallest of questions. I am so glad that I found Host Monster because I haven't had that problem since. The hosting company in question was sold to another hosting company. The first I heard about it was when the new company contacted me. The website had been messed up because the environment had changed. Talk about a living nightmare. It took approx a week or two to get back up and running and tens of thousands of lost sales. I was livid and swore I wouldn't go local again.

What do I mean be local? Well in my neck of the woods there are a few local hosting companies and I like to support my local area. The problem is these people let you down. Firstly they need to charge a premium to stay afloat and second of all for what they charge they can't compete. Now I understand there needs to be a little understanding, but when I lose so much money due to an ignorant system admistrator who doesn't know the first thing about my site, all because my local company took my support and basically threw it in my face. (You can see this still hurts.)
Host Monster, have never let me down and there is no way I would ever risk my valuable asset to a smalltime company again. Host Monster are not the most expensive host but they are the best around. SO if you want to avoid a nightmare similar to mine then I suggest, skip the smalltime guys who really can't offer you the support you need and head straight over to Host Monster where you will get looked after and be safe in the knowledge you won't be left high and dry one day like I was with my local company.

If you are not sure what SSL certificates are I suggest you look them up, if you are collecting important information about your users especially credit cards and you don't have an SSL certificate, look into it immediately and get one.

Have a good day.